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PreOrders / Returns
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Orders that include any PreOrders are held until all items are in stock.
PreOrder items will say PreSale or PreOrder in the title and will show the closest estimated ship dates supplied by the manufactures in the body. The available quantities shown in inventory on PreOrders is the amount we have to coming in and left to sell (they are not in stock yet). Due to regulations on storing credit cards, payments will be charged at the time of check out. We have heard of other sites that still hold your payment until the item ships but most likely their site is not secure and your credit card information could be compromised. We have been in business for over 30 years so your preorder and advance payment will be safe with us and the item/items will ship out with in 24hrs of us receiving. If you do need to cancel a PreOrders for any reason you can do so with in 90-days and receive a full refund. After that, there will be a 5% cancellation fee charged as we are charged this from the credit card companies.
We offer a 7 day simple / hassle free returns on domestic orders. Simply email us at sales@alphacollectibles.com and let us know the reason for the return, damaged or defective item will require images. If you decide to cancel your order or decided not to keep the item/s, that was initially sent, you can ship the product back to us in unopened condition only (no open item will be accepted back) and we will refund the full amount less the original shipping cost. All items have to be in the original manufacturer box and packed the way manufacturer packed it. We take special care in packing your order, but some items may shift in transit and may cause parts to become loose or fall off. Please note that very minor imperfections on models, while not common, do occur. If your item arrives damaged, please keep the original manufacturer box and shipping carton and email us with in 48hrs of receiving with images. All defective models may be returned for replacement for identical items only. We are not responsible for lost or returned packages in the event you moved and forgot to change your shipping address. If item is returned to us because the customer was not available to sign for it (in some cases we do require signature on delivery) original shipping fee in this case is non refundable.