PreOrders / Returns

PREORDERS:

PreOrders are listed with the closest estimated ship dates supplied by the manufactures. Due to regulations on storing credit cards, payments will be charged at the time of check out. We have heard of other sites that still hold your payment until the item ships but most likely their site is not secure and your credit card information could be compromised. We have been in business for almost 30 years so your preorder and advance payment will be safe with us and the item/items will ship out with in 24hrs of us receiving.

 

RETURN POLICY:

1. All returns must be pre-authorized and come with a letter of email communication inside the box.

2. We must be notified immediately upon receipt of any damaged items/s. If we are not notified immediately upon receipt of the damaged item/s, we will not be able to exchange the item.

3. All defective models may be returned for replacement for identical items only.

4. A 15% restocking fee and original shipping fee will be charged on all refused or returned orders.

5. We are not responsible for lost packages in the event you moved and forgot to change your shipping addresses.

6. If you are not 100% satisfied with your item, it must be returned in the original, unopened condition as it was received. We will refund the full amount, less 15% restocking fees and original shipping charges "we" paid. The item must be returned within 30 days from the day you received it.

7. All returned orders that were initially sent with free shipping, will be charged the actual shipping cost to re-send the order.
8. If customers decide to cancel returned orders, that were initially sent with free shipping, we will charge actual shipping cost and 15% restocking fees.

9. If item is returned to us because the customer was not available to sign for the package, a 15% restocking fee and the original shipping fee will be charged.

We are located in Graham Wa.

Please add 1-2 days for us to process your order.